Changelog

September 2026

Chat Experience

  • Long URLs in messages no longer force the chat window to scroll sideways.

  • The chat widget can emit Google Analytics (GA4) events when gtag is already on the page (on by default). Google Tag Manager dataLayer events are available as an opt-in.

Training & Sources

  • Website sources no longer fail intake when the site answers HEAD with 204 (common on Blogger / Blogspot).

  • Crawling follows same-site redirects to PDFs, so linked documents are included in training.

  • Improving an answer now defaults to a Text source for improved flexiblity

Deployment & Embed

  • Allowed Domains are applied when the widget is framed, so the chat only loads on domains you listed. Domain entries are normalized more consistently (including ports and host variants).

Billing & Plans

  • Fixed monthly message credit reset for Free organizations that still had Stripe customer records from an abandoned checkout.

Documentation

  • Clarified Agent Name (internal Console label) versus Display Name (shown in the chat widget).

August 2026

Chat Experience

  • Added “Ask AI” tip on highlighted text — when enabled in Agent Settings, visitors who select text on your page see a tip that opens the chat prefilled to elaborate on that selection.

Admin & Analytics

  • Chat Logs can be exported as CSV using the same date and feedback filters as the on-screen list. The file is a per-message transcript (content, role, timestamp, and feedback).

Billing & Plans

  • The Console now shows usage meters and plan-limit banners on agents, users, sources, actions, and usage screens when you are close to or at a limit.

  • When a create or train action is blocked at 100% usage, a limit reached dialog explains the cap and lets owners upgrade the plan or buy more of that resource (add-ons) without leaving the flow.

Deployment & Embed

  • Improved embed controls for sites where menus or overlays cover the chat (common on WordPress / WP Engine): configurable stacking z-index and bubble offset positioning.

  • New agents default to a WordPress-friendly stacking level so the widget appears above typical site menus.

Actions

  • Lead Capture now supports optional email notifications (in addition to webhooks), so your team can be alerted when a lead is submitted.

  • Lead Capture always shows an in-chat confirmation after submit, aligned with Escalate to Human.

Training & Sources

  • File sources now support Excel (.xls, .xlsx) and CSV uploads.

  • Scanned or image-only PDFs are detected during training; the Console asks you to OCR the file before upload so the agent can index the text.

  • More reliable website training on rate-limited domains (for example Shopify stores that temporarily return 429/503 responses).

Developers & Documentation

  • Unified Lead Capture and Escalate to Human webhook payloads under a shared envelope, with improved Slack Incoming Webhook formatting.

July 2026

Documentation

  • Documented troubleshooting for website sources blocked by anti-bot protection, including CrafterQ crawler IP allowlist addresses and Cloudflare configuration examples (allowlist or turn off bot protection).

Actions

  • Added Actions — install interactive capabilities per agent, starting with Lead Capture and Escalate to Human.

  • Lead Capture collects visitor contact details through an inline chat form, with optional webhook delivery and a Leads screen to list, export, and manage captured records.

  • Escalate to Human lets visitors request human support in chat; your team receives email and/or webhook notifications with a link to the conversation.

  • Actions are configured with When to use instructions so the AI decides when to show each form during a conversation.

  • Action installation is included on paid plans, with per-agent limits based on your subscription.

Onboarding & Console

  • Added guided product tours — onboarding walkthroughs after signup, a console overview from the sidebar Tour item, and page tours via the ? button on Settings and Playground.

  • Added Sign in with Google for Admin Console login (in addition to email/password).

  • Enabled toggle in Agent Settings → General controls whether the agent is shown on your deployed sites.

Account & Access - Google sign-in is supported when accepting an organization invitation, not only for standard Console login.

Agent Settings - Color pickers accept exact hex values for brand and message bubble colors.

Chat & Analytics - Improved Recent chats in the chat widget so visitors can reopen previous conversations within the chat widget. - Chat geography now includes city-level location data on maps and chat details (where available). - Chat Logs list can show indicators when a conversation involved actions such as lead capture or escalation.

June 2026

Transparency & Source Insights

  • Improved source visibility by allowing administrators to expand source chunks and view the complete content used to generate AI responses.

  • Continued improvements to response traceability and answer validation workflows.

Training & Content Management

  • Improved source training and retraining reliability, including better recovery from failed training runs and storage quota interruptions.

  • Improved handling of quota-related training scenarios to ensure source processing behaves more consistently.

Chat & User Experience

  • Updated default link behavior so chatbot links open in the current tab unless configured otherwise through advanced deployment settings.

  • Improved consistency of feedback collection across administrative and testing interfaces.

Stability & Reliability

  • Fixed several issues affecting training workflows, feedback submission, and administrative operations.

  • Continued improvements to platform reliability, validation, and error handling.

May 2026

Agent Management

  • Added Agent Avatars — upload a custom image in the User Interface section of Agent Settings to replace the default sparkles icon in the chat widget.

  • Added ability to enable/disable agents on the fly

Onboarding & Signup Improvements

  • Improved the onboarding experience with streamlined agent and source creation during setup.

  • Enhanced the mobile signup experience for better usability on phones and tablets.

Chat & User Experience

  • Improved analytics compatibility by allowing chatbot events to propagate correctly to Google Analytics and Tag Manager integrations.

  • Fixed an issue where starting a new chat could interrupt the response of an active conversation.

  • Fixed issues where website styles could leak into the CrafterQ UI and affect chatbot appearance.

  • Fixed an issue where explainer videos would fail to play on iPhone devices using Chrome.

  • Improved handling of websocket events to keep the UI more accurately synchronized with system activity.

  • Fixed issues where dashboard views could display an extra day in reporting.

Playground Improvements

  • Added source information visibility in Settings View (soon in Playground) so admins can better understand how answers are generated.

Billing & Subscription Improvements

  • Fixed subscription upgrade and add-on purchase flows for payment methods requiring 3D Secure (3DS) authentication.

  • Improved subscription lifecycle handling for organizations with overdue or failed payments.

AI & Response Quality

  • Improved prompts so organizations can optionally allow the AI to use broader model knowledge beyond trained sources when configured to do so.

Community & Identity

  • Improved Community usernames so they are more stable, identifiable, and user-friendly.

Platform Reliability

  • Improved signup notification infrastructure and related environment configuration.

April 2026

Billing & Subscription Improvements

  • Improved accuracy and consistency of subscription information, including:

    • clearer display of current plan (monthly vs annual)

    • improved next billing date handling

    • better synchronization between the UI and payment provider

  • Improved behavior when updating or changing payment methods.

  • Fixed issues where subscription changes required manual page refresh.

  • Improved handling of subscription lifecycle events, including renewals and plan transitions.

  • Added safeguards to prevent unintended plan downgrades during checkout or billing updates.

  • Improved visibility and handling of cases where no valid payment method is present.

Admin Experience Improvements

  • Enhanced account management experience, including improved navigation and form behavior in the My Account page.

  • Improved focus handling and usability across account-related screens.

  • Improved prompt editing experience for agents, making it easier to configure behavior.

  • Ongoing updates to the Playground UI for a more consistent and usable testing experience.

  • Improved error messaging (e.g., clearer feedback when creating users that already exist).

Chat & Agent Behavior

  • Improvements to prompt handling to make agent responses more consistent and predictable.

March 2026

Admin Experience Improvements

  • Added more control over chatbot presentation, including Chat UI configuration and improvements to UI modes.

  • Source settings are more flexible, including the ability to control whether refresh is enabled per source.

  • Added a My Account page and improved account-related flows, including clearer password policy messaging and better reset-password feedback.

  • Improved dashboards and chat logs with fixes to filtering, date ranges, and graph display issues.

Chat Experience Improvements

  • Improved chatbot reliability so end-users are less likely to lose responses during intermittent inference issues.

  • Added a minimize button so end-users can collapse the chatbot back to its compact launcher.

  • Improved follow-up question visibility in dark mode.

  • Improved conversation handling so Q&A content is better considered when detecting topic changes.

Security & Access

  • Tightened role-change permissions to better protect administrative access.

  • Improved allowed-domain validation to support more realistic configurations, including wildcards and multiple ports.

  • Strengthened security-related configuration around allowed origins.

Training & Source Management

  • Improved source training reliability, including fixes for:

    • include/exclude link patterns

    • retraining triggers

    • large Q&A source updates

    • crawling limits

    • problematic crawling scenarios that could miss links or loop incorrectly

  • Improved visibility of training progress by handling new training start events in the UI.

  • Fixed cases where source dialogs or upload retry flows could get stuck or behave confusingly.

February 2026

Security

  • Allowed domains is now a configuration item per agent to limit where the agent is allowed to run.

  • New login experience.

Stability & Reliability Improvements

  • Improved overall system reliability during training, retraining, and chat usage.

  • Fixed multiple issues where retraining or crawling could stall, fail silently, or not trigger as expected.

  • Better handling of temporary connectivity issues in the Chat UI, including automatic retries.

  • Improved session handling so users don’t lose their place when sessions expire.

Chat Experience Improvements

  • Better conversation flow, reducing irrelevant or repetitive answers.

  • Follow-up questions are now more accurate and no longer appear when there is no meaningful answer.

  • Reduced cases where the assistant fixates on past topics or repeats prior responses.

  • Improved handling of short responses like “ok” so they don’t trigger repeated answers.

  • Responsive chat client that turns into a little bubble when the site is viewed on mobile devices.

  • Configurable chat client so you can decide the mode and position (conversational vs bubble).

Training & Content Improvements

  • Training is now more reliable when crawling sites with redirects, sparse sitemaps, or large link structures.

  • Improved crawling logic to avoid infinite loops and missed pages.

  • Support for training on linked documents (such as PDFs and text files) found during crawling.

  • More accurate tracking of when sources were last updated.

  • Retraining can now be triggered directly from the Sources menu.

  • Configurable auto-refresh so you can turn automatic refresh on/off per web source.

UI & Usability Enhancements

  • Cleaner, simpler agent creation and source setup flows.

  • Improved spacing, layout, and readability across dialogs.

  • First-time user experience improved with clearer guidance and actions.

  • Better scroll behavior and focus handling, including fixes for Linux and mobile browsers.

  • Password rules are now clearly shown in the UI.

  • The app no longer jumps or resets views unexpectedly during common actions.

Bug Fixes

  • Fixed issues where buttons (Create, Refresh, Retrain) appeared to do nothing.

  • Resolved cases where uploads failed due to long filenames or unsupported formats.

  • Fixed issues where changes didn’t immediately reflect in dashboards, lists, or logs.

  • Improved handling of expired sessions to prevent confusing errors.

January 2026

Private Beta Launch

  • CrafterQ entered private beta.

  • Core functionality for agents, training, crawling, and chat was stabilized.

  • Initial onboarding, documentation, and changelog access added to the app.